I have compiled 9 tips to remind you what can and can't be done when doing collections for your business, or a collection agency.
Print this out and hang it in your office on the wall you stare at when you make collection calls. These are some good reminders to keep in mind as you feel your blood pressure rise. Good luck!
?Debtors cannot be put in jail because of failure to pay a debt.
?You can sue a debtor if they start making small monthly payments and you did not agree to accept them.
?ALWAYS record the date, time of day, name and contact information of the person you call.
?Recording phone conversations without the consent of the other party is legal in some states.
?You cannot visit a debtor’s home or call them before 8 a.m. or after 8:30 p.m.
?You cannot call a debtor at work if you know the employer does not allow this.
?You can contact other people to find debtors, but you cannot tell them it is because they owe money.
?If a debtor gives you an attorney’s name, you can only contact the attorney.
?A debtor can stop you from calling by telling you not to call anymore.
?You cannot use threats of violence, profanity or any false statements, repeated use of a telephone to annoy or harass or give false credit information about a debtor to anyone.
Michelle Dunn has over 17 years experience in credit and debt collection. She is the founder of Never Dunn Publishing, LLC, is a writer, consultant and the Editorial Advisor for Eli Financial Debt Collection Compliance Alert Newsletter. Michelle started M.A.D. Collection Agency and ran is successfully for 7 years. She owns and runs Credit & Collections.com a free online community for credit and business professionals.
She has written 5 books in her Collecting Money Series. For more information on Michelle’s services or to order any of her books please email her at michelle@michelledunn.com or visit http://www.michelledunn.com & http://www.credit-and-collections.com